As a rule, delivery takes place on the requested date if it is not a holiday or day off in the
Due to the various time zones and public business hours in individual countries, same
day delivery on the date of your order can only be guaranteed under the following
Your order is transmitted to the Fleurop-Interflora flower shop that is located close to the
delivery address and delivered during its opening hours.
The acceptance of your order can be seen individually depending upon receiving
country under holidays and office hours.
We cannot guarantee deliveries on Saturday afternoons or on Sundays and public
holidays in most of the countries.
Delivery in Azerbaijan and CIS countries on Saturday afternoons, Sundays and holidays
can be arranged in case the order is placed during our office opening hours one day
before delivery date.
CORRECTNESS OF THE DELIVERY ADDRESS
Please check carefully that the delivery address, including local telephone number, is
complete and correct. We cannot accept any liability for late or non-delivery due to an
incorrect or incomplete address and if recipient does not answer phone calls.
Fleurop-Interflora guarantees each order to be delivered on the requested delivery date
during the regular local opening hours of the executing flower shop.
We do guarantee the delivery on time if the order contains all the proper details for the
- Full name of the recipient
- Complete delivery address
- Name of the place of destination (hotel, company, restaurant, etc.) and additional
details such as room number, department name and others, which exactly
indicates the place of destination.
- Telephone number of the recipient or contact person. The country code must be
mentioned as well. In some countries delivery is made only after the confirmation by phone.
Delivery to the hotel is available to the reception desk only. The bouquet will be passed to the recipient by the hotel staff. Delivery is carried out without a phone call to the recipient.
The following details are necessary for successful delivery to the hotel:
- Full name under which the addressee is registered (e.g. group, Mr. and Mrs.,
etc.). In case the room is booked for another person, please specify full name of
- Full name and address of the hotel
- Telephone number of the hotel (if available)
- Room number of the recipient (if available)
- Name of the tour operator in case the recipient travels in a group (if available)
Delivery to the hospital is available to the reception desk only.
The following details are necessary for successful delivery to the hospital:
- Full name of the recipient
- Full name and address of the hospital
- Telephone number of the hospital (if available),
- Ward name and /or number
- Maiden name of the recipient if order goes to the maternity ward
Kindly note that some hospitals do not allow flower delivery to the intensive care
department. In this case you will be notified by us and the flower shop will keep in touch
with the hospital staff to deliver your flowers as soon as the patient is allowed.
If the order misses some necessary details or recipient does not answer phone calls,
the delivery may be delayed and no complains are accepted.
Campgrounds, military bases, boats, seaports or airports are not guaranteed delivery
For special orders or inquiries, please contact us by e-mail or by phone or via contact
IF THE ADRESSEE IS ABSENT
In the absence of the addressee, courier will attempt delivery and leave a calling card
and try to reach the recipient later by phone. If the flower shop is unable to deliver the
flowers and unable to reach the recipient within 24 hours after the first attempt of
delivery, they will inform us of none - delivery and you will either be informed via phone
or email that no delivery could be made. Courier is authorized to leave the flowers with
a reliable third party (e.g. a neighbor, receptionist, porter, funeral parlor, etc.) deemed
suitable for passing on the flowers to the addressee. The same applies to additional
items (accompanying card, gift article, etc.) for which transmission has been agreed to
in individual cases.
If by any reason the order cannot be executed you will be contacted by our Customer
Service as soon as the flower shop reported its delivery problem.
DELIVERY DURING HOLIDAYS
14 February - Valentine's Day: Due to the high order volume on the busiest flower day
of the year, orders for Valentine's Day, particularly to business addresses, may
exceptionally be delivered early or after Valentine's Day, subject to fresh flower
8th of March - Women's day - is a legal holiday in Azerbaijan and some countries, all
business places are closed. Therefore, delivery is only possible to home address. Due
to the high order volume on the busiest flower day of the year, orders for Women's day,
particularly to business addresses, may exceptionally be delivered early or after, subject
to fresh flower availability.
Christmas and New Year orders are generally delivered 2 - 3 days prior to the
requested delivery date.