GUARANTEE

Fleurop - Interflora is the world market leader and the best-known flower delivery
service in the world, supported by over 50 000 carefully selected affiliated flower shops
in over 150 countries. For over 100 years, the brands Fleurop and Interflora together
with the trademark Mercury have been recognized for the finest quality in floral
products and excellence in customer service.


The guarantee assures you that all orders are handled by experts and are of first-rate
quality. All flower arrangements will be fresh and delivered personally.
We guarantee the conscientious fulfillment of every Fleurop-Interflora order.


Our guarantee comprises:


-delivery on the requested date
- fulfillment of your order by a professional florist
- delivery of your flower gift in fresh and perfect condition
- at the price offered by Fleurop-Interflora flower shop and the website on the day of delivery
- execution of your order at high level service


Nevertheless, if there is any complaint, the addressee can contact executing Fleurop -
Interflora shop after delivery. The product will be replaced with another one if the
flowers or plants that are the subject of any claim are returned to the shop within 24
hours.

 

All orders are handled and processed exclusively by members of the Fleurop-Interflora
organization.


Needless to say, all information required to process your order will be treated
confidentially and will not be passed on to third parties.
However, should you not be satisfied with the delivery or quality, please let us know
within 5 days latest from the date of delivery. Customer satisfaction is very important for
us. We will do our best to settle any claim in a short time in accordance to the Fleurop -
Interflora Service Rules.